Concierge Services
The Black Diamond concierge service is included in your holiday experience and price. Our concierge service assists you with the following: restaurant reservations, airport transfer assistance, ski lesson assistance, childcare assistance, massage treatment appointments in our Black Diamond Spa treatment room and pre-arrival room or chalet. Full details of our services and concierge partners are listed on this page.
Let us take care of the details so you can focus on enjoying every moment in Sainte Foy. For any assistance before or during your stay, simply message us on WhatsApp +33607413110 or email reservations@blackdiamondsaintefoy.com.
Communicate with us through WhatsApp
We use WhatsApp throughout your stay for quick and easy communication. Our WhatsApp number is: 33607413110. Before your arrival we will send you a message to confirm your check-in time and final details. From that moment on, you can reach us anytime, we are always just a message away. Please download the app before arrival so we can stay in touch and respond instantly to your needs.
Optional Extras
Make your stay even more comfortable with our selection of optional extras, available for an additional charge:
- Futon for extra child in accommodation – 30 Euros per night
- Dressing gowns – 10 Euros per item
- Daily Clean for self-catered chalets and apartments (includes vacuum, mop, bathroom clean and wipe down of surfaces in living areas) – 3 hours for 150 Euros
- Dog in accommodation – 15 Euros per night per dog
- Linen change on request – 40 Euros per King bed / 30 Euros per single bed
- Firewood delivery – 20 Euros per bag
- Grocery collection from Super U as pre-ordered by you (Bourg Sainte Maurice) – 50 Euros per collection
- Laundry Service – 25 Euros per wash
- Raclette or fondeau pack – price to be agreed
- Birthday Cakes and celebration treats for special occasions – price to be agreed
Black Diamond is located within the Vanoise National Park. We work to be ecologically efficient in our guest services and amenities. Please bear this in mind when using towels, linens, heating and water and support us in our efforts.
Black Diamond Spa
Your stay at Black Diamond includes complimentary use of our Black Diamond indoor spa and outdoor hot tub terrace. The Black Diamond indoor spa features a swimming pool, sauna, steam room, outdoor hot tub terrace and treatment room for massages.
The spa is open every day from 4pm to 8pm. If you would like to use the spa area outside of these hours, please let us know.
Children must be supervised at all times by someone aged 18 or older.
The spa is located in the middle of the Black Diamond complex of Lodge Rooms and chalets.
One complimentary spa towel is provided per week per guest. A change of spa towels can be arranged for an additional charge. Dressing gowns can be booked for an additional charge. Please ask at Concierge when making your reservation should you wish to book a dressing gown.
In Room / Chalet Treats
For a special occasion, that special person or just because you want to; we have a list of pre-ordered treats that can be placed in your room for arrival or brought to you at a preferred time. Our list includes:
-Bottle of prosecco on arrival
-Birthday cakes or celebration treats for special occasions
-Flowers in your room
All of the above can be arranged as required for an additional agreed charge.
Ski Equipment Hire
We work in partnership with Ski Set LG Sport (formerly La Chapelle – Store II). Please, if possible, pre-order your skis online at https://sainte-foy-sports-2.notresphere.com/en-gb You can collect them upon your arrival or in the morning if you arrive. late. Please quote “BLACK DIAMOND” when reserving your equipment to benefit from our customer discount.
Lift Passes
Sainte Foy offers a range of lift pass options to suit every skier. We recommend purchasing your passes directly via saintefoy-ski.com for the best selection and convenience.
To make things easier, our Concierge team can collect your pre-purchased lift passes and have them waiting for you when you arrive, at no additional charge. Just forward us the QR code you will receive and we will ensure everything is ready.
Ski School
We partner with a number of Ski Schools in Sainte-Foy-Tarentaise, and can recommend a school based on your parties needs and levels. Our ski school partners are:
A British ski and snowboard school who prides itself in delivering exceptional private and group lessons as well as off-piste guiding for all ages and abilities in Tignes, Val d’Isere and Sainte Foy.
They are a team of professional, enthusiastic and friendly ski and snowboard instructors whose sole aim is to ensure you have the best possible experience on the mountain. Their team comprises fully qualified and experienced British instructors with all lessons taught in English.
Snocool has always been one of our first choices for great private ski tuition: for private lessons, off-piste days and half-day guiding around the mountain. A new service is children’s group lessons: 6 skiers maximum per class for 2:45 hour lessons (mornings or afternoons).
Quality teaching by young, fun and dynamic native or English-speaking instructors.
Contact us for advice and booking or go direct to Misha and Fred at Snocool.
Evolution 2
All types of lessons are offered at competitive prices: children and adults ski courses, off-piste and private lessons (1h or more), snowboarding courses, half and full day instruction for groups from one to 6 people, heli skiing, ski touring and snowshoe excursions. Also night time sledging excursions, treasure hunts for children, ice driving, ice diving, paragliding, snowkite and dog sledding.
Their instructors speak French and English and their groups are a maximum of 6 pupils.
- Mornings for children’s group lessons, escape game, ski garden
- Ski or snowboard adult groups (children and adults mixed)
Ecole de Ski Francais
ESF specialise in group lessons for children aged 3 years old (6 in a class max) up to competition level with training and races on the slalom stadium. They also offer teenagers an off-piste course with a tracking appointment for mountain safety awareness.
Their English-speaking instructors also provide private ski/snowboard instruction, adult group lessons, ski guiding and several other interesting options on the mountain.
Private Airport Transfers
We work with a trusted selection of transport partners to make your arrival and departure as smooth as possible. We can provide a quote and arrange your airport transfer on your behalf, or share our preferred partners so you can book directly, whichever you prefer.