Welcome
Rachel and Peter Duke welcome you to Black Diamond Lodge. At Black Diamond, we have worked hard to create a warm and friendly environment in which you can enjoy your time in Sainte Foy.
Our team concierge team will be on duty daily from 8am – 10am and 3pm – 6pm on the library level if you have questions or help with reservations or directions. Our front of house team will be on duty from 7am to 11am, and then from 4pm to 10pm.
Outside of these hours for emergencies call our Duty Manager on (+33) 06 07 41 31 10
We hope you enjoy your time at Black Diamond Lodge. If there is anything we can do, please let us know. If you enjoy your stay, please tell your family and friends. If you have any requests or have any issues, please let us know as soon as possible.
Covid Hygiene and Protections
There are many guidelines and restrictions imposed from the French government due to Covid.
In order to keep guests and staff safe we have had to develop new procedures in the way we operate our business.
Many of our procedures and restrictions are listed below and can change without much notice. We will do our utmost to keep you safe and comfortable during this difficult time and ask for your patience with any restrictions or changes.
We have Hand sanitiser stations throughout the hotel for you to use and ask that masks be worn at all times when walking around the hotel.
We respectfully ask that you honour social distancing rules while moving around the hotel and while seated in the bar and restaurant.
Breakfast Service
Breakfast is available from 7.30am to 9.30am every morning in the Black Diamond Restaurant for our guests where we offer a continental breakfast and a hot option.
We offer a table service for breakfast ask that you pre-order your breakfast in advance so that we can pre-prepare a tray for you with your breakfast selections.
Breakfast checklists can be found in your room, at the concierge desk or in the restaurant. Please return your completed checklist to a member of the team at your earliest convenience.
Black Diamond Bar
Black Diamond Bar is located on the ground floor at the entrance of Black Diamond Lodge.
The bar is open from 4pm to 10pm and serves beer, wine, cocktails, soft drinks and hot drinks.
Please be seated at a table and we will take your order there. We apologise, but standing at the bar is not allowed under current government guidelines.
Black Diamond Restaurant
The Black Diamond Restaurant serves delicious Classic dining menu with healthy and hearty dishes each evening from 6.30pm – 8.45pm. We offer a Children’s Menu, and are happy to accommodate dietary requirements.
Due to government guidelines for restaurants, we are able to offer breakfast and dinner room service to our guests until further notice.
We ask for a reservation when you wish to dine so that we can organise safe and orderly service for our guests. Once you are seated at a table in either the bar or restaurant, you are able to enjoy your table for the entire evening.
Please let us know if you require restaurant reservation(s) at your earliest convenience.
Due to government guidelines for restaurants, it may not be possible to accommodate groups larger than 6. Please ask us for more information.
Hospitality all Day
Should you require tea / coffee or bar service during your stay, please speak with a member of the team.
We are pleased to offer a complimentary afternoon tea to all of our guests served between 3pm and 4pm in Black Diamond Bar and lounge areas (or in your room should room service restrictions be in force).
Please advise you have arrived for complimentary tea / coffee and we will serve you at bar or lounge table.
Concierge Services
Located in the library on the 2nd floor, our concierge team will be available to answer any questions that you may have about the local area as well as assist you in making reservations and bookings.
The Concierge Desk will be staffed from 8am – 10am and 3pm – 6pm on a daily basis. Outside of these hours please ask a host or at the bar.
The list of Concierge Services is as follows:
- Restaurant Reservations
- Airport, local transfers and taxis
- Ski School Lessons & Off Piste Guiding
- Lift Passes
- Massage Reservations
- Child Care Reservations
- Hot tub/Jacuzzi reservations
- Celebratory In Room Treats
If we are not on duty and you need any assistance of any kind, then please do not hesitate to ring our Duty Manager (+33) 06 07 41 31 10 or or e-mail us on reservations@blackdiamondsaintefoy.com.
WiFi Stations and Passwords
We have complimentary WiFi stations throughout Black Diamond Lodge. Please note where you are and which wifi station is closest to you. Below are the wifi box names and passwords so you may find the best connection wherever you are in the chalet:
Black Diamond Bar: orangeorange
Black Diamond Restaurant: blackblack
Library: room1234
Black Diamond Presidential Suite and Penthouse: obama56789
Rooms 5 and 6 Extension (Pres Extension): obama56789
Beauty Treatments and Massage
Using our team of professional massage therapists we are able to offer an extensive list of well-being massage treatments for all ages.
Treatments are available and will be provided in your room. All massage equipment including table, towels are sanitised before and after each client.
Our therapists are trained in specific Covid-19 health and safety protocols and will follow these when providing a treatment. They will wear a properly fitted face mask for the duration of your appointment.
You will be asked a couple more questions during your consultation and it is important that you shower and wash your hands before your appointment.
You are required to wear a face mask and you can provide your own towels if you prefer.
Where possible, the room should be ventilated and kept free from anyone who is not having a treatment.
To make sure that you are able to book the time of your choice it is advisable to book in advance.
A list of treatments is available at the concierge and if you would like to book a beauty treatment or massage please speak with our Concierge team.
Outdoor Hot Tub Terrace
There are two outdoor hot tubs/jacuzzi’s available for guests on our new sunset terrace.
As per government guidelines we allow one room or a maximum of 6 people from the same party in a hot tub at one time. To accommodate all of our guests we have allocated 45 minute time slots for those wishing to use the hot tubs.
We kindly ask that you pre-book your time slot through the concierge desk. Pool towels are provided and can also be found at the concierge desk.
Spa
We are currently awaiting safety guidelines for interior pools and spas. We will open the Pool and Spa as soon as we receive the information and are able to safely open the facility for our guests.
Child Care
Our preferred supplier Tarentaise Nanny Services offer a Private Nanny Service directly in your guest room or public area of Black Diamond Lodge (subject to availability).
Daytime childcare services are available Sunday through Friday between 8.30am & 4.00pm for a minimum of 4 hours per day. The daytime hourly rate is £15.00 (inclusive of all reservation fees).
Evening babysitting services are available Sunday through Friday after 8.00pm for a minimum of 3 hours per session. The hourly babysitting rate is £16.00 (inclusive of all reservation fees).
All private nannies carry professional insurance, are qualified and are DBS/Police checked.
Nannies wear face masks, have photo ID, undertake daily temperature checks and carry sanitising wipes/disinfectant with them in their nanny bags.
Reservations in advance strongly recommended Book directly at https://www.tarentaisenanny.com/book-now
Laundry Facilities
We offer a laundry service consisting of washing and tumble drying. The cost is €15 per machine load. Please inform us beforehand if any garment cannot be tumble dried and we will air dry it.
Daily Room Servicing
For your safety and the safety of our staff, housekeeping of bedrooms and suites will only be done upon request of the guest. Guests MUST request the clean in advance and then leave their windows open when they go out for the day.
If you would like your towels cleaned, please place them in your bath/shower. As we are trying to help save the planet, we kindly ask for you to keep this to a minimum.
For your well being we have provided your room with face-masks, disposable gloves and anti-bacterial handwipes.
For your comfort we have also made available extra cleaning supplies at our station located on the library level.
Ironing Boards and Irons
Do let us know if you require an iron and ironing board. We will organise to have one placed in your room for you. We request it be returned after use.
Hair Dryers, Make Up Mirrors, Fresh Water and Glasses
These items are available in your room. Our delicious tap water is infinitely drinkable, being mineral rich and naturally chilled. If you require assistance, please notify a member of the Lodge Team
Departure and Check Out
We ask that all guests vacate their room by 11am on the day of departure and leave the windows open for our housekeepers safety. If you are staying later than this on your scheduled day of departure, please inform a member of the team. We will store your bags if requested so that you may enjoy your last day in Sainte Foy.
Room Tabs and Final Bill
For your convenience, we do allow our guests to keep a running tab for all bar and restaurant services that they receive. You can ask a Lodge Host to review your tab at any point during your stay.
You will be presented with a final room tab bill on the morning of your departure. Payment can be made with one of our Concierge team. Payment is accepted by card or cash. Unfortunately, we cannot accept personal cheques as payment.
Guest Library and Games
The library located on the 2nd floor is a private space only available to Black Diamond resident guests. The policy to access books is simply to leave a book if you take a book. The books are loosely organised around popular genres for ease of your selection.
In the bottom of the library shelves you will find board games and cards available for use during your stay. Please return them when you are finished using them.
The seating in the guest library is available for all resident guests to use. If you would like a beverage, please let a Lodge Host know and we will serve you from our bar.
The Sainte Foy Tourist Office
The Sainte Foy Tourist Office can be accessed in the Station directly at the bottom of the nursery slope. You will find brochures and information on the local activities, bars, restaurants and shops available to the tourists.
The tourist office website is available in French and English and can be found here:- http://www.saintefoy-tarentaise.com/
Sainte Foy Lift Passes
Our Concierge is able to pre-order your lift passes for you in advance and within 72 hours of your first ski day. The cost will be added to your room bill for payment at the end of your stay.
Please ask our Concierge Team and provide us with complete information for each person requiring a lift pass: Name, Type of Pass – Adult or Child (for child please give age), Number of ski days required, Whether you require insurance (recommended unless you have your own)
Please note that we can only sell lift passes to persons between the ages of 5 – 64. All other passes must be purchased directly through the ticket office.
We are not able to sell single day passes, these must be purchased at the ticket office
Refunds due to accidents must be claimed via your insurance. Any other refund requests must be made directly through the Lift Ticket Office.
Lift passes can be also booked on-line through the tourist office website or in person at the Lift Ticket office.
Local Points of Interest
We have compiled a list of local points of interest. If you discover something that we have missed, do please let us know so we can add your information to our list. Thank you!
Bars and Restaurants – Sainte Foy Station
- Le Saint Germain – Wine Bar with traditional platters and fondues.
Tel: +33(0)6 60 33 41 18
Web: www.le-st-germain.com
- Bar L’Iceberg – Light meals, crepes and bar.
Tel: +33 (0)6 71 85 99 46
- L’a-Couer- Restaurant, Wine Bar.
Tel: +33 (0)4 79 07 94 29
- La Maison à Colonne – Traditional Savoyard fair served in Sainte Foy’s oldest building.
Tel: +33 (0)4 79 06 94 80
- La Bergerie – A classy blend of modern and traditional French cuisine.
Tel: +33 (0)4 79 06 25 51
- L’Apres – Light meals, excellent pizza and bar. Take away service possible.
Tel: +33 (0)4 79 06 25 74
- Le W Restaurant – Pizzas, burgers and salad. Close to Black Diamond just above the tunnel.
Tel +33(0)6 62 43 91 97 ou +33(0)67 68 61 48 95
- Eden’s Kitchen – Organic fresh food – fine dining. Located at the opposite end of the resort.
+33(0)4 57 37 24 57
- 1580m – Coffee Shop, Brew House, Restaurant. Located at the opposite end of the resort.
+33 06 26 06 82 03
On The Mountain in Sainte Foy
- Les Brevettes – Arguably the best spot for Vin Chaud and hot chocolate. Also serves great traditional meals.
Tel: +33(0)6 87 26 10 11
- Chez Leon – Serves hearty mountain meals.
Tel: +33(0)6 09 57 23 88
- Les Marquises – Superb mountain views from the bar, with a large restaurant terrace serving gourmet burgers and traditional mountain fare.
Tel: +33(0)7 63 79 08 08
Sainte Foy Tarentaise Village
4KM drive towards Bourg Sainte Maurice. Please ask us to schedule a transfer for you if required.
- Le Monal – Beautifully presented Savoyard cuisine in a cosy atmosphere. An excellent wine selection from their own cellar.
Tel: +33 (0)4 79 06 90 07
- Chez Mérie- Located in Le Miroir, this cosy, traditional restaurant has a reputation for excellence. Bookings essential.
Tel: +33 (0)4 79 06 90 16
Other Amenities
Sainte Foy Station
- Sherpa Alimentaion – There are two of these small supermarkets, one in the MMV complex and one on the main decking in the centre of town.
- Cash Machine – located at the top of the parking lot just opposite Sherpa.
- Ski Set – Ski equipment and rental
- Intersport – Ski equipment and rental
- Ski republic – Ski equipment and rental
- Parapharmacie – A herbal pharmacie in the MMV complex, offering alternative remedies.
- Le Delices – Boulangerie and Epicerie
- Une Marmotte au Soleil – Tabac and souvenir shop
- Zig Zags – Ski equipment and rental
- Apex/PDS Academy Snowsports – Sainte Foy’s only fully English-speaking ski school
Tel: +44 (0) 20 3289 8399
Web: www.apexsnowsports.com
- Snocool – Ski school
Tel: +33 (0)4 79 06 96 76
Web: www.snocool.com
- Evolution 2 Ski School
Tél: +33 (0)6 46 80 11 13
Web: Sainte-Foy.evolution2.com
- K-Spirit – Ski school
Tel: +33 (0)4 79 09 05 57
Web: www.kspirit-ski.com
- ESF (école du ski francais) – Ski School
Tel: +33 (0)4 79 06 96 76
Web: www.esf-saintefoy.com
Sèez
(20mins drive from Sainte Foy Station)
- Chemist (Pharmacie)
Bourg Saint Maurice
(25mins drive from Sainte Foy Station)
- Super-U – Supermarket
- Hospital
Val d’Isère
(35mins drive from Sainte Foy Station)
- English Doctor
Tel: +33 (0)6 14 81 03 65
- Shopping – ski shops and luxury goods
Other Ski Areas
Espace San Bernardo
La Rosiere is a 30 minute drive away from Sainte Foy. The ski area here covers both the French and Italian Alps and is South Facing (French Side). It is the perfect day out if you fancy an authentic pizza for lunch, and also offers some superb views down both ends of the Tarentaise Valley, and down to Mont Blanc on its Italian side.
Espace Killy
Val d’Isere and Tignes are the two parts of the Espace Killy, one of the oldest Ski areas in the Alps. Around a 30 minute drive to both, a ski pass for the whole range gives you 36 square miles of terrain with options for the whole family. Sainte Foy’s ski area is of similar size, however, has fewer pisted slopes than Espace Killy.
Paradiski
Paradiski is the second largest skiable terrain in the whole world, comprising Les Arcs, Peisey-Villandry and La Plagne. With a possibility of accessing 425km of piste, we recommend access from Villaroger, which is a 20 minute drive from Sainte Foy. It has a series of lifts which give you access to the ski area, and you can view the run that will bring you back to the car park from Black Diamond Lodge. Ask a Lodge Host to point it out.
Useful Contacts
Black Diamond Bar: +33 (0)4 79 08 33 07
Black Diamond Website: www.blackdiamondlodge.co.uk
Emergency Contacts
Police (Gendarme) +33 (0)4 79 07 04 25
Fire Service +33 (0)4 79 06 91 03
French Doctor (Medecin) +33 (0)4 79 06 92 22
Dentist (Chirurgien Dentiste) +33 (0)4 79 41 00 37
Osteopath (Mr. Michael Buluone) +33 (0)4 79 06 11 42
Summer Time in Sainte Foy
Walking: There are an abundance of walking routes around Sainte Foy. Maps of all walking routes are available in the Black Diamond Hub. The Lodge Team will be only too happy to suggest possible paths to take on any given day.
Cycling: Whether it’s Road Riding, Mountain Bike, Cycle Touring or an E bike Cruise, the Tarentaise offers so much to anyone looking for a great day out on a bike. There are iconic mountain climbs to suit all levels and even a cycle path along the valley floor for those looking for an easier ride. The Tour de France passes by the door almost every year and is a must to anyone looking for a true cycling experience.
The Historic Monal Village – The route to the Monal Village is simply beautiful and attracts many visitors throughout the year. The journey is approximately an 11K walk (return) depending on which route you take. The route is inaccessible during the winter unless you ski off piste with a qualified instructor or mountain guide.
Maison a Colonnes: Sainte Foy’s oldest building, the Maison provides superb authentic Savoie cuisine in a beautiful atmosphere.
Chez Merie: Located in the nearby village of Le Miroir, Chez Marie is a tourist attraction in its own right. With beautifully rustic fare and a convivial atmosphere it is an absolute must visit.
Tignes: There is plenty to explore in Tignes, with a large water sports lake, a swimming pool and lifts opening up the mountains to hiking and mountain biking it is a must visit
Val d’Isere: Similarly to Tignes, Val d’Isere is open for mountain biking and has a large swimming pool. It also has a large selection of shops and bars making it an ideal destination for a lazy afternoon
Bourg Sainte Maurice: Bourg is a traditional market town just 30 minutes’ drive down the valley. Its market is held every Saturday morning and is well worth visiting to sample the local produce. Equally, it has a cinema showing English films, a co-operative selling many local cheeses and much more
The Local Cols
There are three Cols (Mountain passes) within a 30 minute drive of Sainte Foy which are easily accessible and provide stunning views and gateways to other valleys
Col d’Iseran (2770 m.): Beyond Val d’Isere, the Iseran pass provides stunning views down to Bonneval-sur-Arc in the south and is the highest pass in the Alps.
Col du Petit Sainte Bernard (2188 m.): Past the local resort of La Rosiere, this Col is the alternative gateway to Italy, and the perfect way to experience another culture and country in one day!
Cormet du Roselend (1967 m.): The Roselend winds its way up to a spectacular dam, and if you choose to continue down the other side, you will arrive in the beautiful town of Beaufortain, the original home of the famous cheese. This also is a more picturesque route down to the Lac d’Annecy, another must see destination.
We hope that you have a relaxing and memorable stay with us at Black Diamond Lodge.